Rebbecca Bishop (Sigrunixia)

Curious. Creative. Critical Thinker.

Specialized in

Research, Engagement, Documentation and Communication

Research interests

• The mechanisms of labeling and othering within a society with a focus on Monster Theory and Gender Studies.
• Conservation of plants and animals, with a focus on the impact of human activity on the environment.
• External stress and its role in inhibiting societal movements.

Education

2021-2023 Bachelor of Individual Studies Metropolitan State University, St. Paul, MN

Focus of ‘The Intersection between Society, Culture, and the Individual Experience‘

2019-2021 Transfer Requirements Saint Paul College, St. Paul, MN

2013-2014 Medical Massage Therapy Ashdown College of Health Science, Redlands, CA

2009-2011 Paralegal Studies Everest College, Ontario, CA

Awards

2023 Summa Cum Laude, Metropolitan State University, St. Paul, MN

2022-2023 Dean’s List, Metropolitan State University, St. Paul, MN

2019-2021 Phi Beta Kappa, Saint Paul College, St. Paul, MN

2014 Summa Cum Laudem, Ashdown College of Health Science, Redlands, CA

2011 Magna Cum Laudem, Everest College, Ontario, CA

Occupation

2023-Present Customer Experience Specialist, Dynalist Inc (Obsidian) - Oakville, ON, CA

I help users get the most out of Obsidian, supporting accounts, payments, and premium tools like Sync and Publish. I maintain the Obsidian Help site, moderate the community, and work closely with the team to fix issues, streamline systems, and make the user experience better all around.

2018-2022 Broker Coordinator, State of Minnesota – MNsure Agency, St. Paul, MN

In this role, I assumed the responsibilities of the Health Care Representative I, while also serving as an account management specialist for licensed and certified Broker agents and Minnesota employers. My main focus involved resolving enrollment operation issues, documenting agent of record activities, ensuring policy and practice compliance, facilitating agent registrations, and handling consumer Quality Health Plan program APTC payment functions.

Additionally, I took on secondary project management tasks, which included developing materials and processes for managing required tax forms, and creating a comprehensive Agent of Record training manual.

2021-2022 Interim Contact Center Lead, State of Minnesota – MNsure Agency, St. Paul, MN

I proactively took on the role of Contact Center Lead during a time of increased need for leadership due to Open Enrollment. In this position, I supervised and mentored a team of contact center representatives, ensuring efficient call handling and delivering excellent customer service. I also monitored call queues, conducted coaching sessions, and collaborated with other departments to streamline processes and enhance the overall consumer experience.

2017-2018 Health Care Representative I, State of Minnesota – MNsure Agency, St. Paul, MN

As a Health Care Representative I, I utilized the Minnesota Eligibility Technology Systems (METS) to accurately determine consumer eligibility. I handled inbound communications from various stakeholders using Cisco Finesse and Microsoft CRM, achieving a 98%+ call score and work accuracy rating. Ensuring compliance with the Data Privacy Act, HIPAA, and Affordable Care Act (ACA) was a priority to safeguard information and meet State and Federal regulatory standards. My professional goal during this role was to make a positive impact through excellent service and support for consumers and stakeholders alike.

2016-2017 Therapist Coordinator, The Treatment Centre, Loma Linda, CA

As a Massage Therapist, I conducted interviews and utilized various assessments, such as orthopedic testing, postural analysis, and gait analysis, to determine the eligibility and appropriate treatment plan for each client. I successfully maintained a 33% client-return rate and skillfully handled client complaints with a positive approach, providing effective communication and support to ease their stress. Additionally, I transcribed and filed session notes into the department’s filing system, ensuring HIPAA compliance and accessibility for medical and insurance personnel upon release.

2014-2017 Owner/Operator, Prime Relief Therapeutic Massage, Redlands, CA

In my role, I managed communication channels such as telephones, emails, and meetings to prospect clients, retain existing clients, and provide community education. I achieved a social media and email open-rate of 27.3% and a click-through-rate of 6%. Additionally, I efficiently used Quickbooks to balance income and expenses, categorized deductibles, and maintained accurate cash drawer records. I implemented a custom, automated system that enhanced productivity by 25% through streamlining intake, filing, bookkeeping, and marketing processes. Moreover, I prioritized maintaining client-therapist confidentiality in adherence to local, state, and federal laws.